Giving and Receiving Feedback
A Live One-on-One Zoom Course
6 Category 1 AMA credits pending
Receiving Feedback
As physicians, our greatest fear is making mistakes that could harm patient care. Allegations of suboptimal performance trigger profound distress, hindering our ability to focus on patient care. This distress is influenced by the Fight-Flight-Freeze or Fawn (FFFF) system, which floods us with stress hormones like adrenaline and cortisol. This primitive response can override our rational thinking, making it difficult to receive feedback calmly. Inquiry-Based Stress Reduction (IBSR) helps us approach feedback with wisdom and compassion by questioning our beliefs about the feedback, the giver, and our own weaknesses. This enables us to engage with feedback constructively, identify areas for improvement, and enhance our performance.
Giving Feedback
Providing feedback can be just as daunting, if not more so, than receiving it. Many physicians feel unprepared for this aspect of management, leading to stress and negative emotions. Avoidance tactics, such as taking on extra tasks to sidestep potential confrontation, are common. Unfortunately, this means that correcting inadequate performance often takes a backseat to avoiding discomfort.
However, Inquiry-Based Stress Reduction (IBSR) can help alleviate these fears. By questioning underlying beliefs about the recipient, the impact of feedback, and the potential negative consequences of giving feedback, physicians can approach the process with a clearer and calmer mindset.
This communication style is not only the most effective way to deliver feedback but also increases the likelihood that it will be received as intended.
Week 1
The stress response - How the mind reacts under stress.
Fight or Flight
The default mode
Inquiry: Receiving feedback: the basics
Healthy Habits: Morning and evening routines
Week 2
Stress Response 2: levels of conciousness
Inquiry: recognizing underlying beliefs of receiving feedback
Healthy habits: Meditation
Week 3
Get to know your Saboteurs
How do you show up when you feel attacked?
Review of the ten saboteurs
Inquiry: Are your thoughts accurate?
Healthy habits: Self Facilitation
Week 4
Understand your strengths
The Sage mind
Inquiry: Giving feedback, the basics
Healthy habits: Gratitude
Week 5
Personal vs Impersonal Mind
Neuroscience of flow states
No self, no problem: new understandings of wellness
Inquiry: Receiving feedback 2: Recognizing underlying beliefs about giving feedback
Healthy Habits: Breathwork
Week 6
Left/right Brain differences
The left brain interpreter
Right brain dominant systems
Inquiry: using IBSR in other feedback situations
Healthy Habits: Self Compassion
To enroll please email larapatriquin@gmail.com or call (505) 269-4097
Marie Wagner Brown, MD
Pediatric ENT Surgeon
Working with Lara changed my life. Her understanding of the mind and piercing questions pull the rug from under my stress and unhappiness. I wish I'd had these insights earlier in my career!
Katie Lopez, MD
Radiologist
Lara was my lifeline during my lawsuit. She kept me accountable for healthy habits which I still practice! Through her mindset change exercises, I was able to use the malpractice experience to become happier and healthier.
Jose Avitia, MD
Medical Oncologist
Lara's wisdom and insights have helped me navigate the stress of my busy practice. I always see things differently after talking to her.